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Frequently Asked Questions

  • What is ComfortWiz?
  • How do I find your store?
  • What hours are you open?
  • What is your shipping and delivery policy?
  • How much does shipping cost?
  • How do I track my order?
  • What is your return and exchange policy?
  • What is your refund policy?
  • How can I request an exchange?
  • How do I find the right size?
  • What is the difference between a regular and narrow width?
  • How do I apply cork sealant?
  • Where do I set up an account?
  • What is your privacy policy?

Store Information

What is ComfortWiz?

ComfortWiz is your premier destination for premium comfort footwear in Old Town, Kissimmee, Florida.

Read our full story here.

How do I find your store?

Our store address is 5770 W Irlo Bronson Memorial Hwy Suite#161 Kissimmee, FL 34746

We are located inside of the Old Town theme park near the main entrance (behind the ferris wheel).

Call us at (863) 279-4484 or visit our store locator for further assistance.

What hours are you open?

Our hours of operation are as follows:

Monday         10:00 AM - 10:00 PM

Tuesday         10:00 AM - 10:00 PM

Wednesday   10:00 AM -10:00 PM

Thursday       10:00 AM - 10:00 PM

Friday            10:00 AM - 11:00 PM

Saturday       10:00 AM - 11:00 PM

Sunday         10:00 AM - 10:00 PM

Shipping and Delivery

What is your shipping and delivery policy?

Our shipping and delivery policy can be found here.

How much does shipping cost?

ComfortWiz offers free UPS or USPS ground shipping on all US orders over $79.99.

Read more

How do I track my order?

Once you receive an Order Shipment Confirmation email for an item (a valid email address must be provided when you order), you may track its shipment in either of the two following ways:

  1. Click the link provided in the "Order Shipment Confirmation" email.
  2. Visit the UPS Online Tracking web page. Copy and paste the tracking number from the "Order Shipment Confirmation" email into the UPS Tracking form.

Read more about order tracking here.

Return and Exchange

What is your return and exchange policy?

Exchange is always FREE. Returns are $10 if you elect to use our prepaid return label that you will find included in the shipping box.

Our full return and exchange policy can be found here.

What is your refund policy?

If you are not 100% satisfied with your purchase, you can return your eligible item(s) for a full refund within 30 days of purchase.

Our full refund policy can be found here.

How can I request an exchange?

You can request a free exchange through one of the following options:

  1. Use the prepaid label you will find in the box with your shoes and mention what you would like to exchange to.
  2. Call us at 866-286-4127 to arrange an exchange over the phone.

Read our full exchange policy here.

BIRKENSTOCK Product Care

How do I find the right size?

Many BIRKENSTOCK models are available in two widths – narrow and regular.

Our size and width conversion charts can be found here.

What is the difference between a regular and narrow width?

Birkenstock footwear is manufactured in two widths: regular and narrow. The narrow width is designed to accommodate an A-B width for women and fits more like a medium than a true narrow. Many people find that they can fit the narrow width, even if they don’t necessarily have narrow feet.

How do I apply cork sealant?

Protect and seal your cork with a thin coat of clear drying cork sealer by applying to EXPOSED CORK ONLY.

Purchase the Birkenstock deluxe shoe care kit (cork kit) here.

Member Account

Where do I set up an account?

Click here to set up your ComfortWiz account.

Privacy

What is your privacy policy?

Our privacy policy can be found here.